ICICI Bank mentioned that it has brought 32 lakh customers under the voice ICICI Bank recognition service for phone banking and is aspiring to administer 50 lakh transactions through this facility by the end of this financial year. The bank, which had launched the voice ICICI Bank recognition service in May last year, has aimed to add another 10 lakh customers by next March. The bank has expanded voice ICICI Bank recognition technology that certifies a caller's identity via natural conversation by analyzing over 100 characteristics which includes voice modulation, speed, accent and pronunciation. The bank has targeted to authenticate 50 lakh calls using the 'voice biometrics' this fiscal year, the official further added that till now 40 lakh phone banking transactions have been initiated using this platform.
Meanwhile, on 26th September, ICICI Bank share price opened at a fall of 2% and is quoting at Rs. 266.85.
During the time of launch, the bank had mentioned that the service could be used by its 33 million savings account and credit card customers. In recent times, there has been a big thrust by lenders on launching mobile banking products and along with the introduction of Unified Payments Interface; it will hopefully get much stronger. Rajiv Sabharwal , executive director is of the view that their decision to invest in this new technology was initially led by the desire of enhancing convenience and the everyday banking experience of their customers. The voice ICICI Bank recognition service aids in phone banking transactions as earlier customers had to put in their 16 or 12-digit card or account number which was followed by a 4-digit password to initiate a transaction. Because of security considerations, there is an specified time for executing a transaction and many a time transactions used to fall through as the customer took time to key in the numbers from their keypad.
ICICI Bank is one of the top 500 performing stocks for this quarter as ICICI Bank recommended by Dynamic Levels, owing to its strong fundamentals.
For further details refer to ICICI Bank share price forecast.
For further details refer to ICICI Bank share price forecast.
No comments:
Post a Comment